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Customer support

If you have any questions or encounter any problems, please consult this section which will provide solutions to help you to play.
 
Unlock a purchased game
If you purchased a game which would not unlock, or if you would like to re-lock the game due to a problem.
Game with no trial period
If you have not received the trial period for the game you downloaded.
Misc. general answers
  • What is a game download?
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  • Epilepsy Warning
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  • How do I contact technical support?
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  • How do I give a game as a gift?
  • Why do you need my email?
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  • What about cookies?
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  • Can I also play on a Macintosh?
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  • Can I try a game before buying it?
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  • Who is Boonty?
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  • How do I download a game?
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  • How long does it take to download a game?
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  • Is downloading legal?
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  • Is my PC compatible?
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  • Where are the games I download saved?
  • Do I need to be connected to the Internet to play the downloaded games?
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  • What is the Download Manager?
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  • How do I purchase?
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  • What payment methods are accepted?
  • How do I know that the payment is secure?
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  • Can I copy the games I have purchased?
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  • What happens if I lose the game I have purchased?
  • What is the transaction code?
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